Shipping & Return Policies

Order Processing

• Bookstore orders will be shipped out the same business day if they are received by 11:00 AM Arizona Time, excluding weekends and federal holidays. Additional exclusions may apply.
• Once an order has been submitted successfully, an invoice and confirmation email will be sent. A separate email will be sent regarding a tracking number, once NASCLA has processed the order.
  • If you did not receive a confirmation email within two business days of submission, please contact NASCLA.
• All orders containing five (5) or more books must be submitted as a Purchase Order. To view our Purchase Order Policies and Procedures, please click here. The NASCLA Bookstore will decline any purchases that exceed the limit of five (5) or more books.
• NASCLA is closed for all Federal Holidays.
• NASCLA reserves the right to refuse service to anyone.

Standard Shipping

• United States Postal Service (USPS) - Priority Mail is used for standard shipping. USPS delivery may take 2-7 business days.
• NASCLA does not ship internationally using USPS. All international orders must be shipped by FedEx International.
• Shipping delays caused by weather, natural disasters, mail carrier handling, and other uncontrollable events are not eligible for a refund.
• NASCLA is unable to guarantee delivery time for USPS and FedEx services.

FedEx Information

• All expedited FedEx services will be available to select when viewing your cart.
• FedEx Standard/Priority Overnight shipping will deliver only on business days (Monday – Friday), not including federal holidays.
• NASCLA does not offer Saturday delivery.
• FedEx does not deliver to PO Boxes. A physical shipping address is needed for expedited delivery.
• If you do not receive your FedEx delivery on the scheduled delivery day, please track your package on fedex.com. A FedEx tracking number will be issued and emailed to you once it has been processed by NASCLA.

Return/Exchange Policy

• NASCLA does not refund shipping & handling fees.
• NASCLA can issue a refund/exchange for any order that meets the following criteria:
  • Order must be within 30 days of the invoice date.
  • Book(s) must be the most current edition.
  • The book’s condition must be in the original shrink-wrap packaging as it was received. Opened, highlighted, or tabbed books will not be accepted under any circumstances.
• Returns or exchanges for books purchased from an outside third-party company will not be accepted.
• If your examination has a 60–90-day grace period to use either the previous edition or the newest released edition, NASCLA will not accept any refunds or exchanges for the previous edition.
• NASCLA returns can be shipped to:

NASCLA
23309 N. 17th Drive, Suite 110
Phoenix, AZ 85027

*All returns/exchanges must include a copy of the invoice*

Lost/Damaged Packages

• If you have not received your package within 2-3 weeks of the purchase date, please contact NASCLA. If NASCLA is not notified within the specified time frame, your order will not be eligible for a refund.
  • Note: Some USPS mail carriers may place your package in or at a mailbox rather than a door delivery.
• If your package has been delivered damaged, please contact NASCLA as soon as possible to discuss a resolution.
• NASCLA cannot replace any orders that have been delivered to an incorrect address if a customer entered the incorrect information.

Other

• NASCLA does not offer any services to drop ship a bookstore order. Any special instructions regarding packing slips and/or invoices must be handled in advance by the payee and any additional associates. If you have any questions, please contact NASCLA.
• If any modifications need to be made for an order, please call NASCLA as soon as possible. Once a tracking number has been issued, NASCLA cannot make any revisions to the shipping information.